Placing an order:
How to order through this website:
- Select the product you require by clicking on the product image. Items can be viewed via each category.
- Fill in the quantity you wish to purchase and click the “Add to cart” button. Your Shopping Cart details will automatically be updated.
- You may then click “Shopping Cart” to finalise your order or “Keep Shopping” to continue purchasing other items.
- To remove an item from your cart, simply click in the remove icon in the “Cart Details” screen and then click the Update button located at the bottom left of the Shopping Cart.
- At any stage, you can click “Shopping Cart” within the Shopping Cart Summary box (top right corner) to finalise your order.
- To finalise your order, click on go to “Checkout”.
- If you are an existing Hygienik customer, please enter your email address and password below Returning Customer details to proceed to the order form. If you are a new customer, please Register Account as a Hygienik customer. Alternatively, please proceed through our Checkout as a guest.
- Within checkout, once your contact and billing details are completed, please proceed to “Step 2” to finalise your payment. Your total amount payable is outlined at the bottom of the order form (freight is automatically included).
- Once everything is confirmed, please click on the “Submit Order” button.
An order confirmation will be emailed to you once your order is placed. If for any reason you have any problems processing your payment, your order should be saved in our system and we can finalise this manually for you. Please contact us.
You will receive a notification email to confirm your order has been received.
Notes:
- Your order will be dispatched once payment has been received and authorised.
- Some items within your order may be on backorder or in transit from our suppliers. We will dispatch these items to you as soon as possible.
Assistance:
For any assistance with purchasing products from this website, please contact us at accounts@hygienik.com.au or call 0437 303020.
Payment and Currency:
We accept MasterCard, Visa, and PayPal. A direct deposit payment feature is also available at the Checkout.
All prices are in Australian dollars and include Goods and Services Tax at 10%. Only Australian orders are subject to the GST and all international orders will be processed exclusive of GST. All totals will be billed in Australian Dollars. International customers will be charged the equivalent of this rate in their respective currencies at the time the bank processes the transaction.
If you are visiting us from an overseas destination, please select your currency within “Your Cart” prior to viewing products and placing your order. Some products we offer cannot be delivered outside of Australia and the product range will reflect this once your currency has been selected.
Security:
Hygienik offers you a safe and secure shopping experience. If you are paying by credit card, once your details are entered, your payment will be processed online. When you click “Submit Order”, we send the transaction to the bank. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the SSL encryption standard.